Responsible Gaming at PlayFallsview Casino

Effective Date: October 27, 2023

At PlayFallsview Casino, we are committed to promoting responsible gaming and ensuring that our guests have a safe, enjoyable, and positive experience. We recognize that while gaming can be a fun and entertaining activity, it can also pose risks for some individuals. That’s why we have implemented a comprehensive Responsible Gaming Program to support our guests and provide resources for those who may need assistance.

Our Commitment to Responsible Gaming

We believe that responsible gaming is a shared responsibility between the casino and our guests. Our goal is to create an environment where gaming remains a form of entertainment while minimizing the potential for harm. To achieve this, we:

  • Provide tools and resources to help guests manage their gaming activities.

  • Educate our staff and guests about responsible gaming practices.

  • Partner with organizations that specialize in problem gambling prevention and support.

  • Comply with all legal and regulatory requirements related to responsible gaming in Ontario, Canada.

Responsible Gaming Tools

We offer a variety of tools to help you stay in control of your gaming experience:

  1. Self-Exclusion Program

    • If you feel that you need a break from gaming, you can voluntarily exclude yourself from PlayFallsview Casino for a period of six months, one year, or longer. During this time, you will not be allowed to enter the casino or participate in any gaming activities.

    • To enroll in the Self-Exclusion Program, visit our Guest Services desk or contact us for assistance.

  2. Deposit and Spending Limits

    • Set daily, weekly, or monthly limits on your gaming spending to stay within your budget.

    • Adjust your limits at any time by contacting our team or visiting our website.

  3. Time Alerts

    • Receive reminders to help you track the amount of time you spend gaming.

  4. Reality Check

    • Get periodic notifications about your gaming session, including the duration and amount spent.

  5. Cool-Off Period

    • Take a short break from gaming by requesting a temporary suspension of your account for 24 hours, 7 days, or 30 days.

Signs of Problem Gambling

Gaming should always be a form of entertainment, not a way to make money or escape problems. If you or someone you know is experiencing any of the following signs, it may be time to seek help:

  • Spending more money or time on gaming than intended.

  • Chasing losses or trying to win back money.

  • Neglecting responsibilities at work, school, or home.

  • Borrowing money or selling possessions to gamble.

  • Feeling anxious, depressed, or irritable when not gaming.

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Our Staff Training

All PlayFallsview Casino employees are trained to recognize the signs of problem gambling and to provide assistance to guests who may need support. Our staff is here to help you make informed decisions about your gaming activities.

Underage Gambling

Gaming is strictly prohibited for individuals under the age of 19 in Ontario. We enforce strict age verification procedures to prevent underage gambling. If you suspect that someone underage is attempting to gamble, please notify our staff immediately.

Your Responsibility

We encourage all guests to:

  • Set a budget and stick to it.

  • Treat gaming as a form of entertainment, not a way to make money.

  • Avoid chasing losses.

  • Take regular breaks and balance gaming with other activities.

  • Seek help if gaming is no longer fun or is causing problems in your life.

Contact Us

If you have any questions about our Responsible Gaming Program or need assistance, please contact us:

PlayFallsview Casino
Email: [email protected]
Phone: +1 (888) 123-1234
Address: 6380 Fallsview Boulevard, Niagara Falls, ON L2G 7X5, Canada

Visit our website at PlayFallsview Casino for more information and resources.