Privacy Policy – PlayFallsview Casino

Effective Date: October 27, 2023

At PlayFallsview Casino, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, address, email address, phone number, date of birth, and government-issued identification (e.g., driver’s license or passport) for verification purposes.

  • Financial Information: Payment details, credit card information, and transaction history.

  • Gaming Activity: Information related to your gaming activities, including bets, wins, and losses.

  • Technical Information: IP address, browser type, device information, and browsing behavior on our website.

  • Communication Data: Records of your interactions with us, including emails, chat logs, and customer service inquiries.

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and improve our services, including gaming, dining, and accommodations.

  • To verify your identity and ensure compliance with legal and regulatory requirements.

  • To process transactions and manage your account.

  • To communicate with you about promotions, events, and updates (with your consent).

  • To enhance the security of our services and prevent fraud or unauthorized access.

  • To analyze website usage and improve user experience.

3. Sharing Your Information

We may share your information with:

  • Service Providers: Third-party vendors who assist us in operating our business, such as payment processors, IT support, and marketing agencies.

  • Legal and Regulatory Authorities: When required by law or to comply with legal processes.

  • Business Partners: With your consent, we may share information with partners for joint promotions or events.

  • Affiliates: Within the Fallsview Casino Resort group for operational and marketing purposes.

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or misuse. These measures include encryption, firewalls, and secure server environments. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of the information we hold about you.

  • Correction: Update or correct inaccurate or incomplete information.

  • Deletion: Request the deletion of your information, subject to legal and regulatory requirements.

  • Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in our emails or contacting us directly.

To exercise these rights, please contact us at [insert contact email or form link].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

7. International Transfers

Your information may be transferred to and processed in countries outside of Canada, where data protection laws may differ. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

8. Children’s Privacy

Our services are not intended for individuals under the age of 19. We do not knowingly collect or solicit personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

PlayFallsview Casino
Email: privacy@playfallsview.ca
Phone: +1 (888) 123-1234
Address: 6380 Fallsview Boulevard, Niagara Falls, ON L2G 7X5, Canada

Thank you for trusting PlayFallsview Casino with your personal information. We are dedicated to maintaining your privacy and providing you with an exceptional experience.